ITeC Business Park Enterprise
Business/Computer Training Company
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Southern ITeC Ltd |
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ITeC Business Park Enterprise |
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Business Administration | |
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The Administration NVQ aims to provide the student with a good understanding of Office applications, communication skills and will equip the student with the skills to be able to operate in all areas of business functions. Work
Experience Covers the Following Areas: |
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| Listed Below are the Topic Units included in the Course | ||
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Level
I |
Administration Level I | |
| Candidates are required to successfully
complete 5 Units - 3 mandatory units plus one unit from optional group A
and one unit from optional group B. |
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| MANDATORY | ||
| 101 | Contribute to Effective Team Work | |
| 102 | Ensure your own Actions Reduce Risks to Helath and Safety | |
| 103 | Prepare and Copy Routine Documents | |
| OPTIONAL GROUP A (choose one optional unit) | ||
| 104 | Find and Store Files in a Paper-Based System | |
| 105 | Enter and Find Data Using a Computer | |
| OPTIONAL GROUP B (choose one optional unit) | ||
| 106 | Contribute to Maintaining Customer Service | |
| 107 | Distribute and Dispatch Mail | |
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Level
II |
Administration Level II | |
| Candidates are required to successfully
complete 8 Units - 5 mandatory units plus one unit from optional group A
and 2 units from optional group B. |
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| MANDATORY | ||
| 102 | Ensure your own Actions Reduce Risks to Helath and Safety | |
| 201 | Support the Work of Your Team | |
| 202 | Plan, Organise and Improve Your Work | |
| 203 | Communicate Information Using Telephone and Fax | |
| 204 | Prepare and Print Documents Using a Computer | |
| OPTIONAL GROUP A (choose one optional unit) | ||
| 205 | Record, Store and Supply Information Using a Paper-Based Filing System | |
| 206 | Enter, Retrieve and Print Data in a Database | |
| OPTIONAL GROUP B (choose 2 optional units) | ||
| 207 | Provide Effective Customer Service | |
| 208 | Maintain and Issue Stock Items | |
| 209 | Co-ordinate Mail Services | |
| 210 | Produce and Distribute Mail Merge Documents | |
| 211 | Contribute to the Arrangements of Events | |
| 212 | Receive and Assist Visitors | |
| 213 | Support the Use of Information Technology | |
| 214 | Communicate Information Electronically | |
| 215 | Produce Simple Spreadsheet Documents | |
| 216 | Produce Documents from own Notes | |
| 217 | Produce Documents from Recorded Speech | |
| 218 | Photocopy, Present and Distribute Complex Documents | |
| 219 | Receive and Make Payments | |
| 220 | Process Financial Information | |
| 221 | Support the Collection of Debts | |
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Level
III |
Administration Level III | |
| Candidates are required to successfully
complete 9 Units - 5 mandatory units plus one unit from optional group A
and 3 units from optional group B. |
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| MANDATORY | ||
| 301 | Maintain Effective Working Relationships | |
| 302 | Contribute to the Maintenance of a Healthy, Safe and Productive Working Environment | |
| 303 | Manage Your Work and Development | |
| 304 | Contribute to Co-ordinating Administrative Services | |
| 305 | Research, Prepare and Present Information from a Variety of Sources | |
| OPTIONAL GROUP A (choose one optional unit) | ||
| 306 | Maintain and Develop a Paper-Based Information System | |
| 307 | Maintain and Use Databases | |
| OPTIONAL GROUP B (choose 3 optional units) | ||
| 308 | Develop Effective Services for Customers | |
| 309 | Support Users of Administrative Services | |
| 310 | Contribute to Scheduling and Co-ordinating Activities and Resources | |
| 311 | Contribute to Organising Events | |
| 312 | Order, Store and Distribute Supplies | |
| 313 | Support and Record Business Meetings | |
| 314 | Organise Repairs to Premises and Equipment | |
| 315 | Contribute to the Development of Teams and Individuals | |
| 316 | Lead the Work of Teams and Individuals to Achieve their Objectives | |
| 317 | Contribute to the Selection of Personnel for Activities | |
| 318 | Support the Use of Information Technology Systems | |
| 319 | Produce Spreadsheets Documents | |
| 320 | Design and Create Complex Documents Using a Computer | |
| 321 | Design and Create Presentations Using a Computer | |
| 322 | Prepare Documents from Shorthand Notes | |
| 323 | Produce Documents from Complex Recorded Speech | |
| 324 | Recording Income Receipts | |
| 325 | Making and Recording Payments | |
| 326 | Investigate Arrears and Recover Debt | |
Answering/making telephone calls